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Whether you need guidance choosing the right cold plunge, sauna, or therapy panel, our wellness team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy for large wellness equipment?
We understand that items like cold plunges, infrared saunas, and massage chairs are significant investments. Please contact our team within 30 days of delivery if you need to arrange a return or exchange, and we will walk you through every step.
Can I exchange my red light therapy panel for a different size?
Yes, exchanges are available for unused panels in their original packaging. Reach out to our support team with your order number and we will coordinate the swap for the panel size that best fits your space.
What power requirements do your infrared saunas need?
Most of our infrared saunas operate on a standard household outlet, though some larger models may require a dedicated circuit. Each product page lists the exact electrical specifications so you can confirm compatibility before ordering.
How do I choose the right cold plunge temperature range?
The ideal temperature depends on your experience level and personal preference. Our product descriptions include recommended temperature ranges, and our team is happy to offer personalized guidance if you send us a message.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our wellness support team replies to every inquiry within one business day.
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Thoughtfully Curated
Owned and operated by Exellor LLC, every cold plunge, sauna, and panel is selected for craftsmanship and performance.
Hassle-Free Returns
Backed by our easy-returns policy so you can invest in your wellness space with confidence.
